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Welcome 

We make every attempt to keep all products in stock.  We can not guarantee their availability. Out of stock items will not be back ordered. If any items are out of stock, we will attempt to contact you by e-mail. You will be given the option of choosing an alternate item or removing those items from your order.  If we do not hear from you before the end of the business day, your order will be shipped without those items and you will need to re-order them at a later date.

Indiana Candle Makers
Please email a copy of your resale certificate and your account will be updated to tax free.
No orders will be shipped without tax until that is in our files.


Flat Rate & International Shipping.
Ship any 10lb of product (some exceptions apply) to anywhere in the USA for only $12.35. So, fill up that box.  Insurance now available for purchase for both USPS and UPS.

No Invoices are not sent with your order. You will receive an email invoice.  We are trying to cut down on waste by not sending duplicates via paper. If you are unable to print this for yourself, feel free to let us know when you order, and we will be happy to include with your order.

International shipping does not always show all of your shipping options on the main page.  Email with any questions. 

Please read Shipping Information.

Email IndianaCandleSup@aol.com with any questions or comments.
 
 



Ordering Information
Any claims made to scent throw are only based on our results. It is best to purchase in smaller quantities, to test for desirability and performance, in your application. We offer affordably priced samples, of our products, just for this purpose.

Terms - All orders must be pre-paid before shipping.
 
Accepted Payment Methods -Credit Card: (MasterCard or Visa), PayPal, No COD's and No Checks.
 
Return Policy -Absolutely no returns on any products so please be sure and ask all questions prior to purchase and purchase a sample first.

Our oils are premium oils purchased directly from the manufacturers in bulk, repackaged and are sold by weight and not volume. Fill levels will vary according to the oil weight as they are sold by weight not volume, unless other wise noted. Margin of error is .1 oz. We calbrate our scales everyday before pouring.
 
Color of oil may vary from batch to batch but this has no bearing on scent.
 
None of our oils have any ingredients that OSHA requires listing under hazardous ingredients. We have MSDS sheets available upon request.
 
It is solely the responsibility of the customer to evaluate, test and determine the fitness and suitability of the fragrances for use in the customer's product(s).



Shipping Information
USPS Shipping - All USPS is now being sent with a confirmation number but uninsured. Insurance is now available for purchase on our shopping cart.  Shipping is done solely at the risk of the purchaser. I have no way of tracking shipments and therefore cannot be held responsible for any damaged or missing shipments. If you are unable or unwilling to accept these risks please order using UPS as your shipper if in the USA or purchase insurance.  We cannot be responsible for any damage, late deliveries or loss by the post office.

International Shipping - All international orders are shipped via USPS. All USPS is now being sent with a confirmation number but uninsured but insurance is now available for purchase on or shopping cart. Shipping is done solely at the risk of the purchaser. I have no way of tracking shipments and therefore cannot be held responsible for any damaged or missing shipments. If you are unable or unwilling to accept these risks please do not order. We cannot be responsible for any damage, late deliveries or loss by the post office.  If you move you MUST change the address in your online account as well as send us a sperate emai.  All international orders are stored in a address book and the address needs to be updated when you move.

UPS Shipping - Be sure you include any apartment numbers, lot numbers or suite numbers to your shipping address. UPS charges $12.00 plus other fees if shipping address is incomplete. If you should fail to include all necessary shipping information or provide an incorrect address you will be charged this fee. You can put a note in the comment box that your address is commercial. If it is confirmed to be so I will either charge you the commercial rate before charging your credit card or refund the difference to paypal. If your package does not arrive in good condition, Do Not Accept it from the carrier. Our responsibility ceases upon delivery of our goods to the carrier.  UPS is shipped uninsured other than the $100.00 insurance provided by UPS.  Insurance is now available for purchase on our cart.  

Any shortages, damage or errors must be reported within 5 days of receipt so please check accuracy (open bottles, smell, count) when order arrives not when you are ready to use. We may request a picture from you.  All packages leave our warehouse in good condition. We have the right to choose whether we will credit you or send replacement goods.


 



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